Terms of service

Last updated: [11.10.2026 year]

1. Overview
This website is operated by HypeHub , trading as HypeHub (“HypeHub”, “we”, “us”, “our”). By visiting our website or buying from us, you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree, please do not use our website.

2. Who can buy
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.

3. Products and information
We try to show our products, descriptions, colors and images as accurately as we can. Screens differ, so colors may look slightly different in real life. Product sizes and details are given as a guide. If you are not sure whether a product suits your pet, please check with your veterinarian first. Our products are not medicines and are not intended to diagnose, treat or cure any condition.

4. Pet safety
Pet products must be used with care. Please follow any instructions that come with the product, supervise your pet when using new toys, bowls, grooming tools or electric devices, and stop using a product if it is damaged. Small parts and chew items may not be suitable for every pet.

5. Prices and payment
All prices are shown in EURO and may change without notice. Taxes and shipping, where they apply, are shown at checkout. Payment is processed securely by our payment providers, and we do not store your full card details. We may refuse or cancel an order if we suspect fraud or if a product is out of stock.

6. Pricing errors
If a product is listed at a wrong price because of an obvious mistake, we may cancel the order and refund you in full.

7. Orders
Your order is accepted only when we send you a shipping confirmation. We may limit the quantity of items you can buy.

8. Shipping
Delivery times shown on our website are estimates, not guarantees. Orders may take longer because of customs, weather, carriers or other things outside our control. Please see our Shipping Policy for details. You are responsible for entering a correct delivery address. Customs duties or import taxes, where they apply, are the buyer’s responsibility unless we say otherwise at checkout.

9. Returns and refunds
Please read our Return & Refund Policy for how to return an item and get a refund.

10. Your account
If you create an account, you are responsible for keeping your password safe and for everything done through your account. Please tell us straight away at hypehub.bg@gmail.com if you think someone has used it without permission.

11. Acceptable use
You agree not to use our website for anything unlawful, to try to damage or interfere with it, to copy or collect its content without permission, or to send spam or harmful code.

12. Intellectual property
All text, images, logos and designs on this website belong to HypeHub or are used with permission. You may not copy, reuse or sell them without our written permission.

13. Third-party links and services
Our website may link to other websites or use services from other companies (for example payment and shipping providers). We are not responsible for their content or policies.

14. Limit of liability
We provide our website and products “as is”. To the fullest extent allowed by law, HypeHub is not responsible for any indirect or consequential loss, and our total responsibility for any claim is limited to the amount you paid for the product concerned. Nothing in these Terms limits your legal rights as a consumer or any liability that cannot be excluded by law.

15. Privacy
Please read our Privacy Policy to learn how we collect and use your personal information.

16. Changes to these Terms
We may update these Terms from time to time. The version on this page is the one that applies. Changes apply to orders placed after the update date.

17. Governing law
These Terms are governed by the laws of Bulgaria. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live.

18. Contact us
HypeHub
Email: hypehub.bg@gmail.com